The phone rang and woke me up from my morning nap with Isaiah. The lady mentioned her name and the hotel she’s working for.
Me: How did you get my name?
Lady: It popped up in our screen as one of our VIPs po.
Ah really? I don’t know how your system works for you to generate sales lead but I’m sure that my name didn’t just pop up like it’s a spam.
Lady: When is your birthday Ma’am?
Me: January 7.
Lady: Ah tapos na po pala but on your next birthday we can give you a FREE… (I forgot what she said but she did mention Conway’s and Circles)
Lady: Are you single Ma’am?
Me: No, I’m married.
Lady: When is your anniversary, Ma’am?
Me: August 17.
Lady: Malapit na pala Ma’am. We can give you po a FREE anniversary cake worth Php1, 500. Do you have kids, Ma’am?
Lady: How old na po?
Me: He’s one.
Lady: Ah okay Ma’am. You don’t have to pay for him na po when you dine in our restaurants. Actually hanggang 2 years old po, FREE yung mga kids.
Okay, I think that is supposed to be given.
Lady: Ms. Marilou, everything I mentioned po cost Php9, 000++ but we will only give it to you for Php7, 000++. Where do you want me to send po your package, home address or business address? Do you have business po ba?
Did I hear that right? Yes. She’s giving me options on the delivery address but she didn’t know if the latter ever exist. Plus, she said what? Only pay?!
Me: I’m sorry?
Lady: Where can I send po Ma’am your package?
Me: Ehemmm… didn’t you tell me that you will give me those things for free?
Lady: Yes Ma’am.
Me: And you want me to pay Php7, 000++ for something you’re giving me for free?
Me: I also came from selling and I know you’re doing your job but I think you have a poor marketing campaign. I hope you didn’t tell me that I will get those things for free when you want me to pay just a discounted price.
Lady: Ahh ganun po Ma’am?
Me: Yes. So I’ll pass this time.
Lady: Yes Ma’am.
Me: That would be all. Bye.
Lady: Bye Ma’am.
I hope I didn’t scare her because I think she’s new. I just hope that she learns from that experience and do better in her next phone call. I have my own share of flaws as well when I was new in work and one of the simplest yet the best thing I have learned is to communicate properly and effectively.